Yes, it is. All U Postpaid 38, 68 and 98 subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience the 5G service.

We charge your voice and video calls based on a 30-second charging block. Unlimited calls are only applicable for local voices calls.

Yes, you can. Our U Postpaid plans are SIM-ready, allowing you to connect various gadgets such as tablets, dashcams, CCTV cameras, and more.​

• All Malaysians and foreigners above 18 years old can sign up for the U Postpaid 38, 68 or 98 rate plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion and rate plan changes. 
• Non-Malaysian citizen is required to pay a refundable deposit of RM 500 per customer. U Mobile may from time to time change the deposit amount at our absolute discretion. 

• Malaysians and permanent residents of Malaysia are required to provide NRIC upon Postpaid registration.   
• Non-Malaysian citizen / foreigners are required to provide passports upon Postpaid registration.

• An Upfront advance fee is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any Postpaid or broadband plan. For example, the upfront payment for the Postpaid 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable. 
• You are required to make an Upfront advance fee when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. It will be shown in your first bill as an advance payment.

We will collect an Upfront advance fee upon your registration to the new rate plan, but we will not collect the stamp duty for your new rate plan.

• Yes, you will be automatically subscribed to e-billing upon signing up to U Postpaid 38, 68 or 98 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly.  
• The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.

• U Postpaid 68 subscribers are able to sign up up to two(2) supplementary line, U FamilyShare ;
• U Postpaid 98 subscribers are able to sign up up to six(6) supplementary line, U FamilyShare ;
• U FamilyShare is not applicable for U Postpaid 38 subscribers.

No. All monthly bundled minutes and data are only available for domestic usage. However, different Postpaid plans come with different Roaming data quota.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

No, there will be no extra charges and your data will be throttled to 512kbps after exceeding your data quota.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

Yes, U Postpaid 68 comes with free data for roaming in 3 countries, Singapore, Thailand and Indonesia.

Yes, U Postpaid 98 come with free data for roaming in 63 popular destinations.

No, you will not be able to. You can only subscribe to the available Postpaid plans which include U Postpaid 38, U Postpaid 68 and U Postpaid 98.

It is a 90-day period where Postpaid customers are subjected to post plan change. During this period, customers are required to stay on the same plan and can only downgrade or migrate to Prepaid after the 90-day period . Alternatively, customers may also upgrade to higher value plan to enjoy enhanced benefits or to sign up for a new device with U Mobile.

Updated: 5 September 2024